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GM - Service

Stratford, CT 06615

Posted: 06/07/2024 Industry: Engineering Job Number: 24-00141

Job Description

Manage all aspects of business unit including the delivery of warrantee, non-contract and preventative maintenance services.
Maintain regular communication with customers to assure that their needs are met and help to expand the service contract business.
Develop and motivate a highly productive, loyal team of service technicians and support staff.
Review and report on-going financial results for Division.

SPECIFIC ACCOUNTABILITIES TO BE ACCOMPLISHED
  • Strive to meet and exceed sales budgets while keeping overhead stable.
  • Supervise and manage all service personnel including technicians and support staff.
  • Arrange for training sessions for all service technicians.
  • Establish and control inventory of parts and materials on all service trucks as well as in-house stock to assure parts are available when needed to increase sales and expedite service calls.
  • Order parts and material as needed and keep inventory constant by replacing all parts sold previously from service tickets.
  • Manage and spot-check the review of all service tickets.
  • Handle all customer problems and/or complaints from dispatcher or directly from Customers.
  • Monthly review of reports to determine department costs, compute service cost of labor per hour including truck cost to verify present numbers being used.
  • Establish an annual budget for the service department for sales, gross profit and net profit for management's approval.
  • Perform other duties as assigned.
QUALIFICATIONS
  • Requires a thorough knowledge of HVAC and mechanical systems and components.
  • P&L & management experience
  • Demonstrated customer/employee relations, problem solving, estimating and sales development, leadership, staff supervision,
  • Use of service-management software and Microsoft Office skills.
  • Connecticut S-2 license is desirable.

KEY STANDARDS BY WHICH THE RESULTS ARE EVALUATED
  • Customer satisfaction is consistently high based on regular survey results.
  • Sales goals are achieved
  • Employee satisfaction and retention levels are consistently high as indicated by turnover and skip­level interviews.
  • Ongoing improvements to quality and productivity through full utilization of the incumbent computer system.
  • Expansion of service revenues by satisfying customers, developing referrals and meeting personal sales and marketing goals.
  • Internal collaboration and teamwork with project managers and administrative staff are exemplary as evaluated by upper management.
  • Profitability of the service department is enhanced based on increased efficiency and productivity indicated by billable vs. Payroll hours.
  • Actively developing and retaining a pool of skilled workers who want to work for Main Enterprises.
  • Consistent follow through on assignments.

AUTHORITY NEEDED TO PERFORM THE FUNCTION
  • Hire, assign, develop, and discipline service department team.
  • Make recommendations and build consensus.
  • Receive and review service department financial information on a timely basis.
  • Compile and sign service contracts.
  • Determine billing rates for services.
  • Obtain support and assistance from Administrative Team and others within the Company

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About Stratford, CT

Discover exciting job opportunities in the vibrant Stratford, Connecticut area! Nestled along the picturesque coastline, Stratford offers a perfect blend of urban amenities and natural beauty. From the historic Shakespeare Theatre to the mouthwatering seafood restaurants along Main Street, this charming town has something for everyone. With proximity to New Haven's renowned art galleries and Bridgeport's professional sports teams, there are endless opportunities for career growth and cultural exploration. Explore our job listings today and embark on a fulfilling career journey in this enchanting region!