Bolton, CT

Posted: 11/06/2018 Industry: Manufacturing Job Number: 11062018-3 Pay Rate: $25.00/hour

This role is to function as a liaison between the customer, sales and manufacturing to ensure that customer needs are handled timely and accurately.  Will enter orders and work with the operations team to ensure that orders ship on time and are complete.  This is the forward face of the company to the customer, and the first communication with the customer inside the ACE organization.  Making an excellent impression is critical to success.  

  • Receives customer's requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information and routes that request internally 
  • Tracks quotes internally
  • Enter orders into computer system, check finished goods inventory
  • Expedites orders through engineering and operations 
  • Resolves customer questions related to orders and responds to timely customers' request via telephone or eamil
  • Notifies customers of changes in deliveries
  • Documents customer complaints
  • Obtains authorization for credits due to customer 
  • Prepares quotes for the customer, obtains approvals, follows up on quotes with customer
  • Contacts customers to place order based on order history
  • Coordinates customer site visits 
  •  Passionate about providing extraordinary service
  • Good communicator and highly responsive/sense of urgency
  • Ability to multi-task, prioritize and adapt to change
  • Good time management and organizational skills
  • High school diploma required, college degree preferred
  • 2+ years of customer service in a manufacturing environment required
  • Computer software experience:  Microsoft Word, Excel, Outlook, and PowerPoint
  • Demonstrated ability and accuracy with basic math skills and calculations 

Sarah Roberto
Talent Aquisition Specialist

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