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Customer Service Rep - Manufacturing

Seymour, CT 06483

Posted: 07/08/2024 Industry: Customer Service Job Number: 24-00171

Job Description

Our client is one of the world's leading manufacturer of highly engineered industrial springs, fasteners, screws, bellows and related metal components. They design and create products for a variety of industries, including medical, aerospace, energy, and automotive. The Seymour location is seeking an experienced Customer Service Representative whom will establish and maintain customer relationship and customer orders/releases, and liaise between outside sales, the customer and the division.

Essential Job Functions
  • Maintain highly accurate customer backlog
  • Manage customer purchase orders and releases
  • Transfer data to manufacturing shop tickets, and maintain constant contact with purchasing to ensure raw requirements for customer schedules are met.
  • Maintain constant contact with Engineering to ensure the proper revisions of part numbers are mastered, the proper amounts have been estimated and quoted, changes are reviewed accurately, and timely, new quotes are being processed to meet customers demands.
  • Working with outside sourcing to secure completion dates for various plating, cleaning, grinding, etc.
  • Verify customer orders reflect the correct price and timing was quoted
  • Front line responsibility of smooth handling of delivery dates and irate customers if parts are late or non-conforming.
  • Coordinate shipping activities. The entry of pre-ships which direct shipping when, where, and how to ship product to customers expectations. They maintain constant contact with shipping on a daily basis to instruct them on what may be hot and where to focus.
  • *Coordination with Quality to insure customers request for PPAP's, ISIRs or special Certifications and labeling required.
  • Front line responsibility of handling irate customer calls when parts are late or nonconforming.
Skills & Abilities
  • Strong communication and presentation skills
  • Must be an analytical thinker
  • Negotiation skills
  • Knowledge of manufacturing and product
  • Strong knowledge of MS Office, Excel and ability to quickly learn several company based programs
Education and Experience:
2 year college degree preferred
2-3 years of customer service/sales support experience, preferably in the manufacturing field

8: 00 to 4: 30 M-F some overtime may be required


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About Seymour, CT

Ready to embark on a career journey in Seymour, Connecticut? Discover exciting job opportunities in this vibrant area nestled in the heart of New Haven County. Known for its picturesque landscapes, proximity to stunning parks such as Osbornedale State Park, and the nearby picturesque Naugatuck River, Seymour offers a charming blend of small-town charm and big city amenities. With easy access to cultural delights like the Silvermine Arts Center and a short drive to the Shubert Theatre in New Haven, there's no shortage of inspiration for job seekers here. Consider making Seymour your professional home and unlock a world of growth opportunities and a delightful quality of life that this enchanting region has to offer.