Customer Service Call Center Specialist

East Haven, CT 06512

Posted: 10/02/2019 Industry: Customer Service Job Number: 19-02068

Job Qualifications:
  • Comfortable in a fast paced and dynamic environment
  • Exceptional relationship-building skills
  • Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time
  • Basic math functions such as addition, subtraction, multiplication, and division

Requirements:
  • High School Diploma or GED
  • Basic understanding of sales principles and customer service practices
  • Customer service focus
  • Solid communication and interpersonal skills
  • Experience with high volume calls
  • Proficient in Excel, MS Word, MS PowerPoint
  • Maintain a presentable and well-dressed appearance

Essential Job Functions:
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers' needs and provide assistance and information on product features
  • Remain knowledgeable on products offered and discuss available options
  • Excellent written and oral communication skills
  • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
  • Team up with co-workers to ensure proper customer service
  • Greeting customers with a positive demeanor

Non-Essential Job Functions:
  • Keeping the work environment neat and clean.
  • Ability to work independently and in a team environment with minimal supervision
  • Ability to organize and prioritize with strong attention to details
  • Participating in periodic team meetings
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