Customer Service Analyst in Stratford, CT!

Stratford, CT 06615

Posted: 09/30/2019 Industry: Customer Service Job Number: 19-02063
Customer Service Analyst
Assignment Duration: 3+months
Location: Stratford, CT
Pay Rate: $18-25/hr
Shift: 8am-5pm Monday through Friday

Position Summary:
  • Responsible for managing customer orders to ensure correct and on time delivery of products.
  • Leads the forecast management process for " A" clients.
  • Responsible to maintain all customer master data.
Primary Duties and Responsibilities
  • Manage client orders by coordinating client requirements with the different manufacturing sites worldwide, agreeing on acceptable lead-times, and negotiating improvements when needed.
  • Interact with customers on order portfolio, communicate lead-times, changes, and any unusual events/challenges.
  • Ensure accuracy of orders received from clients. Verify requirements have been met and that Sales has provided all necessary documents.
  • Responsible for all the Customer Master Data maintenance in SAP (Customer Master Information, Customer Master Specification Record, Price Conditions, Customer Forecast, etc.).
  • Visit customers as required to review demand and supply chain activities.
  • Prepare monthly reporting on main activities/events.
  • Follow-up on delivering and invoicing process.
  • Work closely with Sales to review client requirements, open orders, and client portfolios in general (including service/tooling orders).
  • Lead the rolling sales forecast management process for " A" clients with close cooperation and input from Sales.
  • Active support in the monthly outlook management process.
  • Resolve customer issues related to order management with appropriate department(s).
  • Work with Accounts Receivable / Credit Management and Sales to resolve payment issues.
  • Work with Quality and Sales to follow-up on Return Authorizations and manage the replacement orders according to the agreed upon terms.
  • Ensure the appropriate regulations are properly followed supported.
Required Qualifications
  • Bachelor' s degree or equivalent work experience.
  • 3-5 years' experience in customer service or in a similar position interacting with customers.
  • 3-5 years' experience in a similar environment preferred.
  • Knowledge of SAP or other similar ERP system.
  • Proficient with Microsoft Excel and PowerPoint.
  • 1-3 years' experience in Freight Forwarding, Traffic, and/or Logistics a plus.
  • Language: Fluent in English. French and/or Spanish a plus.
Skills & Abilities
  • Thoroughness: Pays attention to detail and accuracy.
  • Ensures activities are handled correctly and completed on time.
  • Rigorous with follow-up.
  • Problem Solver: Ability to work under pressure and think " outside the box" to solve problems effectively and in a timely manner.
  • Team player: Works effectively with others, participating fully to achieve high performance of objectives.
  • Takes on whatever role is required. Open to take on missions driving continuous improvements initiatives.
  • Communication and sharing: Readily shares information, insights and learning with others.
  • Expresses information and ideas in a manner that is appropriate, concise and accurate.
Apply now!  You may also submit your resume directly to [email protected] for immediate consideration.

Devon Salvato
VP of Sales

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