Call Center Rep

New Haven , CT

Post Date: 01/15/2018 Job ID: 2004 Industry: Customer Service Pay Rate: 15.00

General Purpose


Answer incoming calls from customers and re-directing calls to appropriate departments. 


Main Job Tasks and Responsibilities

  • Answer calls and respond to emails
  • Handle customer inquiries both phone and email 
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports




Must be available from 6:45 am - 5:15 pm and one Sat out of each month. 


20 hours a week

Education and Experience

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • 1+ years in experience in a call center or customer service environment.
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

Key Competencies

  • verbal and written communication skills
  • Positive Attitude
  • listening skills
  • problem analysis and problem solving
  • customer service orientation
  • organizational skills
  • attention to detail
  • judgment
  • adaptability
  • team work
  • stress tolerance
  • resilience

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